Using custom order status with the Event Calendar

  • Resolved Gilblas Ngunte Possi

    (@empoweringprowebsite)


    2 years ago

    Hi,

    I am a wordpress developer helping a customer using the Event Calendar Pro, WooCommerce, and Event ticket Pro on their website (I also bought two licences).

    We have created a two custom order status (refunded and remboursement) – The first is when an event is fully refunded and the second is when the attendee is waiting for refund. We would like to increment the number of available places of the event by 1 for the two status. But it is not working.

    When we switch the status to cancel, it increments properly, but for the other status, it is not working.

    Is there a function, hook or class that we can use to force the update of the number of available places? Users are not able to buy event tickets event though there are available tickets (logically). I am doing my testing in the link attached below.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sdokus

    (@sdokus)

    Hi there

    Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.??

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    Hang in there!

    Thread Starter Gilblas Ngunte Possi

    (@empoweringprowebsite)

    Hi

    I found a workaround to complete the project. Thanks.

    But it will be great if your plugin take into consideration custom order status… Or provide an easy or clear way to use your functions with hooks.

    Plugin Support Darian

    (@d0153)

    Hi @empoweringprowebsite

    Thanks for your response.

    Would you mind submitting a feature request for it via this form:?https://evnt.is/ideas

    We take user ideas and contributions very seriously, and many times ideas contributed by our customers end up in our future releases as they collect votes.

    Plugin Support Darian

    (@d0153)

    Hi @empoweringprowebsite

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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