Using a link in the popup

  • Resolved mrkellyj

    (@mrkellyj)


    4 years, 10 months ago

    When I add a link to my popup, it works fine if I select to open in same window. I don’t like this because it brings the customer away from the page I want them on. When I select to open in a new window, that new window doesn’t show the header or footer, but does show the main content of the page I link too, but eventually times out. Any ideas?

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  • Hello @mrkellyj, sorry for the inconvenience.

    ?Please, could?you elaborate with more detail of what exactly you are?having trouble with? What you expected to happen or see? And, what you actually see from your end.?
    ?
    ?You can provide us with screenshots or screen recording so what?we can understand it better.?You can use this app to easily provide screenshots:?https://www.getcloudapp.com/
    ?
    ?Let us know.?

    Thread Starter mrkellyj

    (@mrkellyj)

    It’s only happening on my computer I noticed and works fine on all others. So looks like the problem is on my side. Maybe time for a new computer….

    Hi @mrkellyj – thanks for letting us know.

    This has something to do with caching.

    Have you tried?purging/clearing all?caching plugin and browsers cache to see if that fixes the issue??Or,?you can try it in a different browser or in incognito mode as well to see if that makes any difference.?

    Additionally, you can try to deactivate your caching plugin?(if you have any)?temporarily?from your end to see if that helps as well.?

    I hope this goes well on your end.

    Should you have any other questions, just let us know.

Viewing 3 replies - 1 through 3 (of 3 total)
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