Users Unable Log In

  • I seem to be having trouble with the Limit Active Logins plugin. I have the following settings applied:

    Login logic = Block
    Max Act. Logins = 3

    We have hundreds of users and we have had reports of them being presented with the error message of max devices reached when logging in, even though they have no logged in sessions.

    For example, one user yesterday reported the error so I logged them out and then they could log back in. Today they received the same error even though they are only logged in on one device.

    This seems like a widespread issue, almost like when a user logs out, their session is still remaining on the website and then they can’t log back in.

    Please could you advise?

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