Users not receiving password change emails

  • Resolved mellowvision

    (@mellowvision)


    4 years, 10 months ago

    we are running WP mail SMTP on our woocommerce platform and most of the emails get delivered but lately people are complaining they can not change their password, because it never delivers the password change request link.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hi,

    which mailer are you using in our plugin settings? Is it “Other SMTP”?

    Are you using constants to save the SMTP password? If you do, please check your wp-config.php file and move the plugin’s constants code you added to the file, above the /* That's all, stop editing! Happy publishing. */ line. Like so: https://a.supportally.com/nw7JLN.

    Take care!

    Thread Starter mellowvision

    (@mellowvision)

    no using WP Mail SMTP

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi,

    yes that’s the name of our plugin. Which mailer have you selected in our plugin settings? Are you using constants to configure some of the plugin settings?

    Take care!

    Hi @mellowvision – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation

Viewing 4 replies - 1 through 4 (of 4 total)
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