Users never appear in the pending list

  • Resolved connor212

    (@connor212)


    2 years, 8 months ago

    When I test registering on the site using the default WordPress registration form the user never appears in the pending users list at /wp-admin/admin.php?page=new-user-approve-admin

    I’ve tested it using a default theme and with all other plugins disabled but the user never appears in the admin list.I receive the admin and user emails saying that a user is pending approval but they don’t appear in the admin.

    I’m not seeing any errors in our servers error log so I’m not sure why nothing is happening. Any ideas?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mirza Hamza

    (@hamza1010)

    Hi @connor212,

    Thanks for contacting us,

    I hope you are doing well, Can you please let me know if the user appears in the user’s list?

    Thanks & Regards

    WP Experts Support Team

    Thread Starter connor212

    (@connor212)

    Hi @hamza1010

    Yes the user does appear in the users list at /wp-admin/users.php

    Thanks

    Plugin Support Mirza Hamza

    (@hamza1010)

    Hi @connor212,

    We have forwarded this to our technical team we will get back to you.

    Thanks

    Plugin Support Mirza Hamza

    (@hamza1010)

    Hi @connor212,

    Please first check that the newly registered user has the pending status. If the user has pending status and he is not appearing in the pending users list at /wp-admin/admin.php?page=new-user-approve-admin then it seems the transient that stores the respective value got some invalid value. please install the ‘Transients Manager’ plugin, and delete the transient ‘new_user_approve_user_statuses’ and check if the issue persists.

    Thanks

    Plugin Support Mirza Hamza

    (@hamza1010)

    Hi @connor212,

    We are resolving this thread due to lack of activity if you have any questions please open a new thread.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Users never appear in the pending list’ is closed to new replies.