Users getting “forbidden” error

  • Resolved epppppp

    (@epppppp)


    1 year, 6 months ago

    Users (more than one) are getting “forbidden” error when trying to post in forum.

    I whitelisted one of the ips: 86.184.113.159

    They still have the problem.

    Can you help?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Seems like the issue is with another plugin, Anti-Spam by CleanTalk. We have made some fixes. Could you try this version?

    https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    – Go to WordPress Administrator Panel —> Plugins.

    – Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.

    – After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.

    – Download the plugin archive from the link above.

    – Go to Plugins —> Add New —> Upload Plugin.

    – Choose the downloaded archive and press “Install Now”.

    Then please do the following:

    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Off —> Save Changes.

    Clear all cache on your site.

    Did it help?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @epppppp.

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)
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