Users get “empty email”-error when trying to log in

if you have yourself a wordpress account its not possible to log in even if you make a new user account with our shop

Hi Gruenzeugs,

Thank you for contacting WooCommerce support. I understand you and some of your users are experiencing an error when trying to log in to your WooCommerce shop. It seems that there might be a problem with the email verification process for your users. This could be caused by a conflict with another plugin or theme.

To fix this issue, I suggest you try the following steps:

1. Make sure that all your plugins and themes are updated to the latest version. You can check for updates in the plugin section.
2. Deactivate all your plugins except for WooCommerce and see if the error persists. If it does not, then activate them one by one until you find the culprit.
3. If none of the plugins are causing the problem, please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks a lot. It was indeed a Security Plugin which altered the WP-Admin-login-Page for another Email Confirmation. But somehow it altered the User login too, but without showing up the additional field for our users who have an WordPress-account related to the same email address…sometimes it’s so weird…thx nonetheless!

• This reply was modified 1 year, 2 months ago by gruenzeugs.

Hi @gruenzeugs,

Thank you for sharing your solution with us and the WooCommerce community. I’m glad to know you were able to resolve the issue by disabling the Security Plugin that was causing the conflict with the WP-Admin-login-Page.

Your feedback is valuable and helps us improve our products and services. We appreciate your time and effort in troubleshooting this issue and posting your findings on the forum.

Just so you know – we will now close this ticket as solved. If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.

Thank you for choosing WooCommerce and have a great day!