Users expiring

  • Resolved Red Giraffe

    (@red-giraffe)


    10 months, 3 weeks ago

    Hello, I’m having issues with members expiring. “Always auto renew” is set under settings > general. The plan is set on duration: 1 month, and maximum renewals: until cancelled. However after 1 month it changes the user’s status to “Expired” and emails them to let them know their account has expired. How can I stop this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ramilbatoy

    (@ramilbatoy)

    Hi @red-giraffe

    Have you configured your Stripe payment as per this article?

    Also, we recommend that you remove all events from the Stripe webhook except the ones below:

    customer.subscription.created
customer.subscription.deleted
charge.succeeded
charge.refunded
invoice.payment_succeeded
invoice.payment_failed

    Please let us know how it goes.

    Dear ramilbatoy (@ramilbatoy)

    I have the exact same issue with a daily $1 subscription.

    Stripe is still doing the charges on the credit card, but in RCP the subscription has been changed WITHOUT request to Expired like 2 days ago without a reason. Why????

    These are the events set in the webhook in Stripe as per one article somewhere in the articles about Stripe in the RCP website:

    customer.subscription.created

cancel

customer.subscription.deleted

cancel

charge.succeeded

cancel

charge.refunded

cancel

invoice.payment_succeeded

cancel

invoice.payment_failed
    Thread Starter Red Giraffe

    (@red-giraffe)

    Thank you, I had not configured these webhooks. I have set them up now so let’s see how we get on. Thanks for your help!

    I have but I still had the issue with expiring memberships. I contacted their premium support and they said it could be a misconfiguration between the RCP plugin and Stripe on my end…so I am curious as to what ramilbatoy?(@ramilbatoy) advises as he is the expert. Let me know if you figure it out. Thanks.

    Red Giraffe

    (@red-giraffe) I think I figured it out!

    On my installation I needed to have 2 webhooks (one for WooCommerce and one for RPC). I only had the WooCommerce, so the payment was taken but no communication back to RCP.

    I added to the webhook in Stripe
    https://my-website-address.com/?wc-api=wc_stripe

    and added the calls as above.

    After all I have 2 webhooks on the same account.

    So far so good.

    Try it out and let me know how it goes for you!

    • This reply was modified 10 months, 2 weeks ago by jllbmedia.
Viewing 5 replies - 1 through 5 (of 5 total)
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