USERS cant access my website – No Error Message, my website shows the preloader

  • Resolved deeejaaay

    (@deeejaaay)


    1 year, 2 months ago

    Hi, please help me here, my USERS cant access my website there is No Error Message, my website shows the preloader only nothing else. On my laptop its okay only on the admin browser section, incognito is not okay and other chrome users on my laptop nothing shows up. I gave hosted my website on Vultr

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @deeejaaay, we’re here to help you sort this out!

    Can you please confirm if you’re still having the issue on your site where only the preloader loads and nothing else? I tried checking on my end, but the pages load fine (see here).

    If the issue persists, does it help if you clear all your browser cache and cookies and load the site again?

    If not, we’ll need to get more information about the error:

    • Can you recall the last action made on your site (such as updates, post-creation, activation of Solid Security, etc.)??
    • Are there any browser developer console errors when viewing the site pages?
    • Can you temporarily disable Solid Security by following this guide: How Do I Disable All Features If I Can’t Access My Site? and confirm if the issue persists while SolSec is deactivated?

    Looking forward to hearing from you!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi there,

    I hope the information previous reply was helpful. Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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