Users cannot reply to a topic

Hi @brettnugent

Thanks for using Discussion Board. Can you please confirm if the “Allow people to submit comments on new posts” was enabled? If yes, please try to disable the “Comment author must have a previously approved comment”.

Please refer to https://snipboard.io/gGZsnK.jpg

Thanks and please let me know how it goes.

Regards,
Mej

Hi @brettnugent

We haven’t heard from you in a while. We hope you managed to resolve the case and use the plugin without issues. We will mark the case as resolved now, in case you are still experiencing any difficulties you can always reply here with more details on the matter.

Thank you,
Mej

I did the above instructions and still no ability for anyone to comment on a topic

@brettnugent You may shoot over the screenshots and details to [email protected] and our team can review that with you!

Hi @brettnugent and other WP Discussion Board users, it turns out that the active theme do not support comments. Thank you!

Hi I have the same issue.

I create a testing topic as an wp-admin.
I register in the website using the incognito browser and my role is spectator and even change to participant but still I cannot comment on the topic.

Please refer to the below screenshots.

https://www.awesomescreenshot.com/image/33697191?key=efe2f4c6033575550d12d6af325bd570
https://www.awesomescreenshot.com/image/33697228?key=1bf13a6555e6bff336e32858e83761ec
https://www.awesomescreenshot.com/image/33697267?key=19d751cd1489c782b0eb922e3f22431b

Hi @gozazomo ,

Thanks for reaching out and for using WPDB! Can you please confirm if the “Allow people to submit comments on new posts” was enabled/checked? You can check it by navigating to settings > Discussions.

If yes, can you please review the theme’s settings? Some of the themes have an option of disable/enable the comment section.

Thank you and please let me know how it goes or if you have other queries.

Regards,
Mej

Hi author, hope we can hear form you soon.

Thanks

Hi same problem i am using Hello Elementor Theme and it support commects but still can’t comment
@mej

Hey @subhan6475 @gozazomo ,

I just tested the WP Discussion Board with the Hello Elementor theme, and I have no issues with commenting.

A couple of things to check:
1. You must be login
2. On settings > discussion > Default post settings; the Allow people to submit comments on new posts checkbox must be enabled.

Thank you,
Mej