Users Cannot Log in via My Account Page when PRO plugin acticated

  • Resolved steamedian

    (@steamedian)


    9 months, 4 weeks ago

    We did a major version jump from 3.5.3 to 4.9.1.

    Somewhere along the updates, the B2B King plugin got separated into the Core and PRO.

    When I activate the PRO version of plugin, any user that has just registered cannot log into their account. Users that were created prior to the update to 4.9.1 can still log in.

    If I deactivate the PRO version and leave the Core version activated, newly registered users are able to log in.

    Users that are part of a B2B Group are able to login when the PRO version is enabled however.

    Any insights would be helpful.

    • This topic was modified 9 months, 4 weeks ago by steamedian.
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  • Plugin Author WebWizards

    (@webwizardsdev)

    Hi there,

    Just to state this, you should have both B2BKing Core and Pro activated – the two indeed work together.

    I’m not entirely sure what causes the issue with login. What happens when customers try to login? Does it simply not work and they stay on the same login page? Is there any error?

    A few things to check / try:

    • In B2BKing -> Settings -> Other, disable the multisite setting: https://prnt.sc/RySiIFxFrS9a – this might cause the issue as it locks out B2C users from the site.
    • It may be related to using a separate my account page for B2B, I suggest you keep the following setting Disabled in B2BKing -> Settings -> Registration: https://prnt.sc/QxydadHKnU_v
    • For users with the issue, I suggest you check whether the users are part of a B2B Group or not. You can view this on each user’s profile page.

    Let me know if any of that can help.

Viewing 1 replies (of 1 total)
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