Users cannot change password

  • Resolved lookwhoo

    (@lookwhoo)


    1 year, 6 months ago

    Users are getting a message when attempting to change password inside their profile “Your current password is incorrect.” On the Change Password page, once the old password is entered, then new password is entered and confirmed and the user clicks Change Password, that message keeps popping up, and nothing happens, preventing password changes. Any idea what’s causing this?

    It also seems the password reset option at login is no longer functioning or sending a new password to users. We’re using the PMPro Login page and the reset link is /?action=reset_pass When entering a user’s username or email address, the page refreshes to /?errors=no_password_reset&action=reset_pass and no email is sent. I’ve seen other PMPro users reporting this same issue and are told to use the WordPress default but that is not an option for us. We use the widely known WP Mail SMTP plugin and all other site emails are sending just fine, so it’s baffling what’s causing this because it was working a few short months ago before a couple version updates back.

    Any help is greatly appreciated.

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  • Plugin Support Kim White

    (@kimwhite)

    Hello,

    I’m sorry the password reset is not working correctly for you.
    It sounds like something is interrupting the process.

    To confirm, you are using ‘[pmpro_login]` on the page you have set as the login page for your site, correct?

    This sounds like a conflict with another plugin. Our plugin does not have a message that says “no_password_reset.”

    This issue appears to be site-specific. Troubleshooting will require a process of elimination, ruling out the most common causes. Have disabled all plugins but PMPro to test?

    If you can provide us with a list of plugin on your site?

    Kim W


    Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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