Users are disappearing or missing :-(
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I have an online business/brand called 50P (https://www.50phumanity.com), that I’ve launched to promote humanitarian causes and break down false divides between people.
Sometime around Sunday December 15th, maybe a few days before, about 10 of my 20 Users (all with Subscriber roles) disappeared from my site and the site’s database. I had not done any work on the site during the week prior.
One of the Users I lost was a former Administrative User that I had downgraded to a Subscriber role. Unfortunately I had previously used that User to produce most of the site’s framework. Subsequently, that User’s content disappeared with the user.
To make matters worse, my nightly backup service was suspended at the end of October due to memory overuse, without my knowledge.
Fortunately I was able to recover the lost pages made by the lost User by pulling them out of the page trash, which was enough to recover most of my work.
After the User loss HostGator (I know, not the greatest host) convinced me to sign up for a SiteLock membership with engineering support. SiteLock determined that there was no sign of malware, bot attacks, or hacks.
Interestingly, on December 23rd, I was updating some settings in the Jetpack Plugin and yet one more of my Subscriber Users disappeared. No idea what I did to cause this, but I suppose that could be telling.
Since the initial User loss my site’s performance seems to have suffered as well.
Being a designer and not a developer I can’t be sure what’s going on, but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.
Does anyone have any thoughts? I’m at a loss and have spent all of my personal savings (retirement included) developing this business over the last year. I want to get business rolling, but if User profiles continue disappearing it’s going to be difficult.
- This topic was modified 5 years, 2 months ago by . Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
The page I need help with: [log in to see the link]
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