Users are created but the form displays an error

  • Resolved alexactiveco

    (@alexactiveco)


    8 years, 3 months ago

    Hi guys (salut baieti),

    Ever since the last update of the plugin (2.5.1), I run into the following scenario:
    – I register as a new user using your front end shortcode form, the page reloads and displays the following error message: “This email is already in use. Please try a different one!”
    – I can log in as the new registered user, and I can also see it in the backend
    – “Anyone can register” is selected from the “Membership” backend admin panel
    – I am not using any plugins that might interfere with this plugin (no caching, no antivirus plugin, as I saw you mentioned these plugins in other support tickets)
    – WordPress (4.6.1) and all other plugins are up to date

    I also tested the plugin on your demo page and I encountered the same behavior, so perhaps this could be a bug from the latest version of the plugin?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Georgian Cocora

    (@raster02)

    Hello,

    Can you send me a link to your website where you are encountering this so I can check it out ?

    I’ll check the demo environment as well.

    Best Regards,

    Plugin Author Georgian Cocora

    (@raster02)

    Hello again,

    I would also like a list of active plugins on your website, if possible.

    Do you happen to know if you updated or installed any other plugins except ours ?

    Best Regards,

    Thread Starter alexactiveco

    (@alexactiveco)

    Hi Georgian,

    Sure, but as this is a dev environment for a client, is there anyway for me to privately submit this info?

    Thank you.

    Plugin Author Georgian Cocora

    (@raster02)

    Hello,

    Please submit a support ticket on our website with all the details.

    Mention that we talked over here as well.

    Thank you and Regards.

    Thread Starter alexactiveco

    (@alexactiveco)

    Many thanks to the support team, I was able to fix this issue with their detailed help.

    I was embedding the form two times in the site and that was the issue. Removing the second form from the site was the solution for this and it now works beautifully.

Viewing 5 replies - 1 through 5 (of 5 total)
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