username length

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anonymous User 12640152

    (@anonymized-12640152)

    Hi, can you give us more details about thew error you get or the flow you are trying?

    Thread Starter Jeremiah Stover

    (@jeremiahstover)

    nothing complicated
    1) install plugin on one of my websites
    2) login to sendgrid backend
    3) create account for site based on domain name resulting in 22 char length – tried multiple password formats including something simple like abc123 to no avail
    4) could not get plugin to work – I think I got an error message
    5) tried with main account – worked fine
    6) had an aha moment – created new subaccount with short representation of domain name – tried it – worked fine – set complex 20+ char password – worked fine – left it at that – but thought you would want to know…

    Anonymous User 12640152

    (@anonymized-12640152)

    Can you give us the username you are trying to use? We could not reproduce an error using 20+ characters for an user credential. Also can you give us the error you get?
    Thanks.

    Anonymous User 12640152

    (@anonymized-12640152)

    Are you trying with any special characters maybe, because testing with an account username and also with a credential username of this type(even longer than 30 characters) we didn’t managed to reproduce an error.
    Can you do a screencast with the steps you follow to reproduce this error?Thanks!

    Anonymous User 12640152

    (@anonymized-12640152)

    Let us know if you still have issues.

Viewing 5 replies - 1 through 5 (of 5 total)
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