username failure on test send

Hi, are you trying to set up a gmail account? If you are, what settings have you entered in our plugin?

Regards

I am using the settings as were put in the help docs.

it’s a google apps domain so we’re using:
smtp.gmail.com

checked for SSL/TLS
Port is 465

and I’ve checked the user and password several times. I also made sure to login as the user to the browser email client and made sure it logs in, sends email, etc.

When tested with another user on the same domain/apps plan, it works fine.

UPDATE:

I tried updating the port to 587 and received the error below.

SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Hi, who is your host? Have you spoken to your host about this issue? Did you read through the troubleshooting tips in the link above?

Regards

I use MediaTemple for my host.

I was actually able to get it resolved. I had to login as the individual user to the email account, then turn on access for “Less Secure Apps” for that user individually. It wasn’t enough to do it from the admin level I guess. Once I updated that setting, the email worked fine.

Thanks for the followup.

I am glad to know you fixed your issue ??

Enjoy the plugin.