Username does not change no matter what

  • Resolved baytechmatt

    (@baytechmatt)


    2 years, 11 months ago

    Even if I reset the plugin it will revert back to the old username when I try to set it.

    Its cached somewhere and will not go!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @baytechmatt

    Hope you are doing good.

    Let me reproduce this issue on my staging websites and get back to you shortly.

    Thanks

    Thread Starter baytechmatt

    (@baytechmatt)

    Cheers

    Plugin Support M Haseeb

    (@haseeb0001)

    Hi @baytechmatt

    I am unable to reproduce the mentioned issue on my staging site. It seems like the theme or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not.

    Thanks

    Is there a chance you have the username and password defined in the wp-config.php file? Look for POST_SMTP_AUTH_USERNAME in the wp-config.php file. Or optionally your server might have object caching enabled. Your host should have a plugin to clear that. Or their support team can help with it.

    Plugin Support M Haseeb

    (@haseeb0001)

    @monkeypress thank you for the suggestion.

    @baytechmatt maybe it will be a Server-side cache issue try to talk to your hosting support.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @baytechmatt

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Username does not change no matter what’ is closed to new replies.