user_events & Issue while saves the APP details

  • Resolved vermadililpjpr

    (@vermadililpjpr)


    3 years, 3 months ago

    Hi Developer Team,

    The plugin stopped importing Facebook events last week, with the Error- “Possible reasons: – App Credentials are wrong – Facebook event is not public or some restrictions are there like age,country etc“. But the event is public and there is no restrictions at all.

    We have tested using the Facebook graph to get event details using {{event_id}} and it’s working with the same app.

    After switching the app to live mode, there is multiple scope error in authorizing for the app out of which “user_events” is deprecated a long ago. But plugin requires this scope.

    Created a new app on Facebook (development mode) to get the events but it also failed.
    Same error as mentioned above.

    Now we are unable to update the app details in the plugin setting, and the previous app is not importing the events for us.
    Error: “Something went wrong! please try again.”

    Please help we need to update the app detail & import events.
    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Xylus Themes

    (@xylus)

    Hello?@vermadililpjpr
    Sorry for the inconvenience, Due to recent Facebook API changes there are some issues with import.?You need to keep an app in in-development mode only.

    Can you please tell us from which option you are importing the events? The “My Events” option has stopped importing due to recent API changes made by Facebook. You can import events by event ID and If you are an admin of a Facebook Page/Group and you are hosting the event, so you can import the event from the Facebook Page/Group ID.

    Also, If you’re using the My Events option in the import, we’ve updated the plugin, So please update the plugin. And you can import all marked events into your website with the help of documentation provided here.

    If any query please feel free to contact us on our website for quicker reply.
    Thanks

    Thread Starter vermadililpjpr

    (@vermadililpjpr)

    Hi @xylus Team,

    We are importing the events with their event id only.
    Still have the same Error: “Possible reasons: – App Credentials are wrong – Facebook event is not public or some restrictions are there like age,country etc”.

    And Now the plugin is not updating the app credentials.
    While updating the app details Error: “Something went wrong! please try again.”

    Screenshot on update the app details: https://prntscr.com/23tgqvq

    Could you please help/instruct me to update the app details?

    Thanks

    Plugin Author Xylus Themes

    (@xylus)

    Hi @vermadililpjpr ,

    Can you please contact us on website support so we can check in detail and help you asap?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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