User selects a provider and gets all appointment times

  • Resolved natedawgdesigns

    (@natedawgdesigns)


    5 years, 6 months ago

    We love using this tool so far, however, we are running into issues with out client being able to select a specific provider and it showing the exact availability of that location. We are using the multi-step format of the plugin.

    For example, the user can select the provider from the drop down and then click next. When they click on the appointment date and then find appointments it shows all our the provides and times. To work around this, I noticed if you go back to the previous step, and then click next again it shows just the one provide’s availability.

    We really need it to only show exact times for the provider they select. Any recommendations?

    The page I need help with: [log in to see the link]

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  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi @natedawgdesigns,

    It should only display the exact times for the selected provider.

    Could you double check your setup of the service(s)? The higher the capacity and lower the duration, the more appointments available. Perhaps this caused a confusion when interacting with it on the front end.

    As an experiment, try setting the capacity of a service to 1 and the duration to 60 and then try booking an appointment on any date with that service. Take note of the available appointments.

    And now try to book another appointment on the same date, does the available appointments change or are they the same? Are you able to choose the same appointment as before?

    The available appointments shown should only be the ones offered by the service.

    If you are still facing trouble, could you provide us some screenshots of your setup/process? You can use this site to provide screenshots: https://imgbb.com/

Viewing 1 replies (of 1 total)
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