User Security Error

Hi @willcrm

is that a consistent error? Form submissions use nonce to deal with spoofing, if the submitted value does not match, that’s when this error is displayed. Sometimes third-party plugins may interfere.

If the error is persistent, let us know what versions of WordPress and the plugin are in use and what other plugins are installed, especially form plugins.

Thanks
AlexaCRM

Hello and thank you for the response, the Error is infrequent but common our other plugins are Elementor, Ninjaforms, and Envato Elements (Page Templates) and we are on wordpress version 5.2.3

Thank you and I hope to hear from you soon.

Hi @willcrm

are there by any chance other forms on the page being submitted?

If you’re using twig forms, we have an additional key property to deal with multiple forms.

Are you using Ninja form integration or CRM forms? Can you paste a page snippet that generates the form?

Thanks
George

We are using CRM forms and only one form is on the page, the other crm form is on a separate page. The code snippet we are using to generate the form is:

[msdyncrm_form entity=”lead” name=”*SUV Lead” mode=”create” default=”{leadsourcecode:928380002}” message=”Thank you for Applying. We will be in touch” hide_form=”true” ]

I only mentioned Ninja forms as it was one of the items on the website (but not on the specific page holding the CRM form)

@willcrm

everything looks fine, is there a possibility that the user clicks multiple times or double-clicks the submit button? That potentially could cause the problem. Try adding a bit of javascript on submit that disables the submit button – that should stop users clicking multiple times.

Let us know if it helps
George