User saving profile overwrites Admin added Fields

Hello,

This is a problem that has be plaguing our UM Installation since late January – the updates have not fixed it.
Admin creates a new member profile. User logins in and add photos and personal data. Admin then adds specific info about user confirming their certification.

All well and good. But if the User then updates their info the info added by Admin disappears. The fields go blank. This is driving us mad and we do not know how to fix it.