User Roles Get Error “Not Permitted” when they have permission

  • Resolved jeremywendell

    (@jeremywendell)


    1 year ago

    I use members to create a new role “shop manager” to manage orders. They should be able to create new orders in the wendellestate.ca estore backend (under woo/orders), but when they try, they each get an error message “Sorry you are not allowed to access this page”. I have double-checked and they do have permission under orders to “publish orders”. Why can’t they publish orders/create new orders and how to fix this? Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Caseproof

    (@caseproof)

    Hi @jeremywendell

    To allow users manage orders you will need to grant them “Orders: Edit”, “Orders: Edit Others”, “Orders: Edit Published”, and “Orders: Publish” capabilities.

    Best

    Thread Starter jeremywendell

    (@jeremywendell)

    Thank you Caseproof, I have checked and those permissions are all currently granted, yet they cannot create new orders. I have a screencap, but do not have a URL. Can i not simply either paste it here or attach an image file?

    Thread Starter jeremywendell

    (@jeremywendell)

    This has definitely not been resolved. All the mentioned permissions have been granted from the start. I cannot add a screencap to show that Members is definitely NOT working. Please advise how i can allow “Shop Manager” role to create new orders. The above did in no way resolve the issue. Thanks

    Having the same issue. Has this been resolved?

    Thread Starter jeremywendell

    (@jeremywendell)

    TBH i’m not sure. The users having this difficulty very seldom have to create new orders. I haven’t heard any reports that it isn’t working since i posted this, but am unsure if any new orders were created by shop managers in that interval.

    Ironically after looking for a solution for over a month I revisited my permissions plugin. The shop manager didn’t have persmission to post “new posts”. I changed that and now it’s working.

    Thread Starter jeremywendell

    (@jeremywendell)

    Thanks for the update. I did the same thing on advice of somebody else (yeah, agree, default seems a bit odd) and that may well have solved our issue as well.

Viewing 7 replies - 1 through 7 (of 7 total)
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