User Role Not Updating After Subscription Change

  • Resolved anasnagati

    (@anasnagati)


    4 weeks ago

    Hello,

    I’m experiencing an issue with the Flexible Subscription plugin related to user roles.

    Issue:

    When a user has an active subscription, their role is correctly set to Subscriber. However, when their subscription ends and they purchase a different subscription (e.g., moving from a monthly plan to a yearly plan), their role remains Customer instead of changing back to Subscriber.

    Expected Behavior:

    • When a user purchases a new subscription, their role should automatically update to Subscriber, regardless of whether they had a previous subscription that expired.

    Steps to Reproduce:

    1. Subscribe to a monthly plan.
    2. Let the subscription expire.
    3. Subscribe to a yearly plan after the first one ends.
    4. Observe that the user role remains Customer instead of updating to Subscriber.

    Additional Details:

    • WordPress Version: 6.7.2
    • Plugin Version: Version 1.3.0?
    • Theme: edumall

    Can you please help resolve this issue? Let me know if you need any additional information.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hi @anasnagati

    Thank you for contacting us. Could you navigate to WooCommerce > Status > Logs and check if there are any errors related with our plugin? If yes, could you send it’s message in a reply?

    Thank you for sending the instructions, I will do the tests on my test site, just tell me if the problem also occurs if I select a one-day subscription?

    Plugin Support rzepsen

    (@rzepsen)

    Hi @anasnagati

    As we haven’t got any replies, I’m marking this topic as resolved for now.

Viewing 2 replies - 1 through 2 (of 2 total)
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