User Registration Form Not Working on Some Devices in Chrome Browser

  • Resolved darshantg

    (@darshantg)


    3 months, 1 week ago

    Description:
    The user registration form is not functioning consistently across devices when accessed using the Chrome browser. Below are the observations:

    • Issue:
      • The form is not working on some mobile devices and desktops using Chrome.
      • The same form is working on other mobile devices and desktops with Chrome.
    • Steps to Reproduce:
      1. Open the registration form in the Chrome browser on a desktop or mobile device.
      2. Attempt to fill out and submit the form.
      3. Observe inconsistent functionality across devices.
    • Expected Behavior:
      The form should work seamlessly across all devices and platforms using the Chrome browser.
    • Actual Behavior:
      The form fails to load or submit on certain devices with Chrome, while working fine on others.

    Additional Information:

    • Tested on multiple Chrome versions across devices.
    • No errors or warnings are visible in the console (if applicable).
    • Clearing cache and cookies did not resolve the issue.

    Priority: High (as it impacts user registration functionality).

    Please investigate and provide a resolution at the earliest.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @darshantg,

    The issue was caused by the website field exceeding 100 characters. We’ve already provided a solution via chat support since you’re using the premium feature. This fix will also be included in the upcoming plugin update. Stay updated with us.

    Thank you!

    Regards!

    I also have the same problem. Registration form not work. Please help me. what need to do

Viewing 2 replies - 1 through 2 (of 2 total)
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