User profile picture shows not found

  • Resolved onsecrethunt

    (@onsecrethunt)


    3 months, 4 weeks ago

    When a user uploads their profile picture, it gets uploaded successfully. However, on the profile page, it shows a 404 not found error. I checked that the picture was uploaded successfully, but the URL of the profile picture changes. For example:

    • Uploaded URL: /wp-content/uploads/user_registration_uploads/temp-uploads/34330094.jpg
    • Actual URL shown on the profile picture: /wp-content/uploads/user_registration_uploads/temp-uploads/34374094.jpg
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @onsecrethunt,

    Thanks for writing in. After you insert a profile picture, it gets stored under \wp-content\uploads\user_registration_uploads\temp-uploads. Once the profile picture is finally uploaded, it moves to \wp-content\uploads\user_registration_uploads\profile-pictures. Could you please check the given locations and ensure that you have given read and write permissions for user_registration_uploads folder?

    Do let us know and I will get back to you.

    Regards!

    Thread Starter onsecrethunt

    (@onsecrethunt)

    Hi @sanjuacharya77

    Both directories have 755 permissions, but the images are not moving to the \wp-content\uploads\user_registration_uploads\profile-pictures directory. Please find this screen recording to understand the issue better.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @onsecrethunt,

    Since we don’t have such an issue in our environment, could you please try setting the permissions to 777 and see if it works for you?

    If the issue still remains, it might be due to a plugin conflict as well on the WordPress platform. Please deactivate all other plugins except for User Registration and see if it resolves the problem. I will follow up with you afterward.

    Regards!

    Thread Starter onsecrethunt

    (@onsecrethunt)

    Hi @sanjuacharya77,

    Thanks for your suggestion. I tried setting the permissions to 777, and it worked! The issue has been resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.