User not receiving emails

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter claudinetucker

    (@claudinetucker)

    Just wanted to add a few more things if it helps.
    – The send email to user field is selected
    – I’ve inserted the email from email address ensuring there are no spaces at the end
    – multiple users have filled in the forms already from around the country using different email domains and none of them are receiving the emails
    – We have checked junk/spam folders etc.

    Plugin Author Kevin Stover

    (@kstover)

    Thanks for the information. I’ll take a look at it a little bit later today. I’ll see if I can reproduce it.

    Thread Starter claudinetucker

    (@claudinetucker)

    Hi Kevin,
    Just wondering if you had any luck with this?
    Cheers,
    Claudine.

    Plugin Author Kevin Stover

    (@kstover)

    I haven’t been able to reproduce this on my end. Could you let me know what version of Ninja Forms and WordPress you are currently running?

    Thread Starter claudinetucker

    (@claudinetucker)

    Hi Kevin, I’m using WordPress Version and Ninja Forms 2.0.1

    Plugin Author Kevin Stover

    (@kstover)

    Make sure that the email address has both boxes checked: “this is an email address” and “send a copy of the email to this address.”

    Thread Starter claudinetucker

    (@claudinetucker)

    Ah I didn’t realise you had to tick that box. Thanks so much it’s working! Keep up the good work – great plugin!

Viewing 7 replies - 1 through 7 (of 7 total)
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