User not giving consent and then whats next?

  • Resolved chrishechler

    (@chrishechler)


    8 months, 1 week ago

    I have a question:

    • So, a user visits the website and gives/refuses to give consent in the cookie banner/box
    • what if he refuses e.g. to marketing emails?
    • I use a marketing emailing tool to send out emails automatically.

    Will the cookie plugin now tell the other plugin to take this email off the emailing list? Or will I need to do this manually?

    Or asked differently, if a user refuses consent for any aspect of the website, will the cookie plugin then make sure the user choice is honoured or will it be up to me to then ensure that the user does not get unwanted emails or notices, or even not use cookies with this user?

    Or is all the cookie plugin does: inform the user what cookies are used on the website and give a superficial option to refuse any consent?

Viewing 1 replies (of 1 total)
  • Plugin Author devowl.io GmbH

    (@devowl)

    Hi @chrishechler,

    Thank you for your interest in Real Cookie Banner. We must point out that the following statements do not constitute legal advice. Therefore, I can only give you evaluations from our intensive experience with the EU legal regulations in practice and a technical assessment of the situation.

    With Real Cookie Banner you can obtain consent for the setting/reading of cookies in accordance with the ePrivacy Directive and for the processing of personal data in accordance with the GDPR. The services created in Real Cookie Banner not only inform the website visitor about the services, but only integrate them on your website after consent has been given. If a service is already necessarily integrated into your website (e.g. a YouTube video in an article), Content Blockers in Real Cookie Banner ensure that the loading of the element and the resulting data processing is blocked until consent is obtained. In addition, replacement content is displayed that asks for consent if the website visitor in the cookie banner has decided not to consent to YouTube, for example. This allows them to give their consent at a later point in time and then watch the video.

    However, a cookie banner should not be used to obtain consent for newsletters in accordance with the legal provisions of Art. 7 (2) GDPR. According to the legal requirement, a clear distinction must be made between the circumstances in which consent is given. Consent to email marketing (and the collection of the email address in the cookie banner) is far removed from the active decision of the website visitor to subscribe to a newsletter for email marketing. You should therefore include a consent and unsubscribe process for email marketing in your newsletter tool. Most modern e-mail newsletter tools already have standard processes for this.

    Best regards,
    Jan

Viewing 1 replies (of 1 total)
  • The topic ‘User not giving consent and then whats next?’ is closed to new replies.