User Membership Dates Lost

  • Resolved CreativeRaven

    (@arizonanorse)


    4 years, 3 months ago

    We have a membership site and I’m trying to track down whether it is a plugin error or something to do with WooCommerce as the two are integrated. I have made sure the WooCommerce settings/accounts are retaining all info. No purge dates.

    A couple months ago I noticed a number (50ish) people in our users no longer had join or expiration dates. These people were also missing from their membership category. I repaired the damage (I always have prior downloads to refer to). Then in August it has happened again.

    Not the same users. Not any specific range of dates. Not only one category.

    Any thoughts on this??? I have also contacted the membership plugin developer….

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The core WooCommerce plugin itself wouldn’t affect the membership levels/dates used by a 3rd party plugin directly – it doesn’t have any code in it to do that ??

    With that said, which memberships plugin are you using? Is it WooCommerce Memberships?

    Plugin Support mouli a11n

    (@mouli)

    Reading your initial question I understand that you are not using a memberships plugin from WooCommerce.com and that you are in contact with the developers.
    As this does not appear to be an issue with WooCommerce I am closing this topic as solved.
    If you have further questions please feel free to open a new topic

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘User Membership Dates Lost’ is closed to new replies.