User locked out on password reset page
-
I have a test user that’s locked out on password reset. The message shown is:
“You have reached the limit for requesting password change for this user already. Contact support if you cannot open the email”
Couple things are weird here. First, there’s no email. Second, on my end, I cannot figure out what to do so that they can change their password or log in or get them out of this loop in general. Please help. Thanks!
-
You set the password reset limit at:
UM Settings -> Access -> Other -> “Enable the Reset Password Limit”
and the “Reset Password Limit”The counter for the number of retries a user has done is reset:
either by a valid login
or by sending a new reset password email.The sending of a new reset password email for a blocked user
is only possible by an Admin user from WP Users backend.There is no time limit when a blocked user will be unblocked ie blocking is forever.
How to clear a Password Reset Limit should be added to the documentation at:
https://docs.ultimatemember.com/article/207-password-reset-attempt-limit
- The topic ‘User locked out on password reset page’ is closed to new replies.
