User image upload(cropping) not working

  • Hello UM-Team,

    it seems that the user image upload is not working anymore with the latest version. I recreated/tested this issue with a fresh installation:

    WordPress Version: 4.9.8
    Ultimate Member Version: 2.0.29
    WP Default Theme(Twenty Seventeen), no other plugins activated.

    I had a backuped Ultimate Member Version 2.0.25 and it works with that in a fresh installation. After updating it to 2.0.29 the cropping does not work anymore.

    Problem: On user profile page by uploading an image the cropping modal is shown and you can select the cropping area. After submitting, the text on the button changes to “Proccessing…” but never ends and not reloads the page. After manual reloading the page (F5) the image was uploaded as user image but is not cropped.

    Maybe the problem is realted to: https://github.com/ultimatemember/ultimatemember/issues/492

    Best reagards,

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @fox_black,

    What image size are you trying to crop? Can you please try to increase WP memory limit because if the image is too big the cropper may run out of memory.

    Regards.

    Thread Starter Fox_Black

    (@fox_black)

    Hi @ultimatemembersupport,

    thank you for your reply. The UM settings are all the default settings:

    Max filesize for profile picture: 999999999
    Cover Foto max filesize: 999999999
    Profile Foto Thumbnail sizes(px): 40, 80, 190
    Cover Foto Thumbnail sizes(px): 300, 600
    Quality: 60
    Image upload max width: 1000
    Cover Foto min width: 1000

    I tried to upload a profile picture with a size of 2188x1213px and also with 800x450px. Both failed. (Upload actually works, but cropping seems to fail.

    I increased the memory limit by adding the line:
    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    into the wp-config.php file. And increasing the memory in php.ini:
    memory_limit=256M

    But same problem as before. I am testing it with xampp wordpress installation locally. In Ultimate Member Version 2.0.25 it all works fine.

    Best regards,

    Same here… an urgent problem.

    Jan

    I completely reinstalled my site and it works now.

    So, after hours and hors of work the problem is solved (sort of).

    Thread Starter Fox_Black

    (@fox_black)

    What did you do, that it is working now? I set up a fresh 4.9.8 WordPress installation with only UM Plugin activated and it is not working?

    Best regards,

    I even deleted the database – a whole fresh start.

    Thread Starter Fox_Black

    (@fox_black)

    Hm, I set up a new database for the new test installation, which I used so unfortunately that will not help here.

    @ultimatemembersupport: Any further suggestions? Could you recreate the problem?

    Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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