User gets redirected to login page after filling in 2FA code

  • Resolved samlinck

    (@samlinck)


    1 year, 3 months ago

    When entering the 2FA code, the user gets redirected to the login page.
    Currently only one user reported this issue. Other users can login.

    The site is a multi-site and the default login page is used.

    WP: 6.3
    WP-2FA: 2.5.0

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor robertabela

    (@robert681)

    Thank you for using our plugin @samlinck

    I am sorry to read about your issue. Considering all other users are working fine and the issue affects only one user, it is safe to say that this might be a user-end problem.

    It could be cache, or a browser extension the user is using, or a login page. Here are some questions to help you troubleshoot this issue:

    1. Does this user use a different login page than the other users?
    2. Does this user has a different role than the other users?
    3. This started happening right away after setting up 2FA, or this used to work and then it “stopped” ?
    4. Can the user try logging in from a browser in Incognito mode? Does it help?
    5. What if the user tries to log in from a different device / computer? Can the issue be reproduced?

    Please let us know about the above. We’re really curious to what this could be.

    Looking forward to hearing from you.

    Thread Starter samlinck

    (@samlinck)

    I asked the customer to answer these questions, answers in bold:

    1. Does this user use a different login page than the other users? No.
    2. Does this user has a different role than the other users? The user has a combination of 2 roles: editor & custom one.
    3. This started happening right away after setting up 2FA, or this used to work and then it “stopped” ? Stopped.
    4. Can the user try logging in from a browser in Incognito mode? Does it help? No.
    5. What if the user tries to log in from a different device / computer? Can the issue be reproduced? Yes.

      We tried to reset his 2FA, then it worked one time & then it stopped working again.
    • This reply was modified 1 year, 3 months ago by samlinck.
    • This reply was modified 1 year, 3 months ago by samlinck.
    Thread Starter samlinck

    (@samlinck)

    The customer in question had some parameters in the url that forced a redirect after login. This is a bug related to wp and not to your plugin, so I will mark this question as resolved.

    Plugin Contributor robertabela

    (@robert681)

    I am glad to read that the issue has been identified and it was not our plugin. Thank you for the update @samlinck .

    Please do not forget to spare a minute and rate our plugin and service. These ratings are really helpful.

    Have a great weekend.

Viewing 4 replies - 1 through 4 (of 4 total)
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