User fields not displaying for some users

Greetings

I noticed an issue today in our dynamic user directory where some users have a meta key value but that value isn’t being displayed in the directory. Most users are completely fine. I have tried deleting and creating the user accounts to no avail.

I have confirmed the values are being imported correctly using the nadi plugin.
SELECT display_name, meta_value
FROM wordpress.wp_usermeta m
JOIN wordpress.wp_users u on m.user_id = u.id
where m.meta_key = ‘adi_branch’
and m.display_name like ‘broken users%’
— Query confirms user has a meta_key/meta_value in DB even though DUD doesn’t display it.

Any suggestions on some troubleshooting tips would be great. I’m not a wordpress/PHP expert so I’m not sure where to look next.