User fields Drop down doesn't work

Hi,

Set
Read only: No
Field Size: 10 or you like

Your question is not clear.
Are you talk about, admin set default value of user field in case of combo?

Are you talk about, system show wrong value on edit ticket or ticket detail of user field?

Regards,
Ahmad Bilal

Hi, I’ve tried setting “field size” to 10, still not working

The issue is simple:
Example: user is choosing let’s say the 3rd option on the drop down menu (I created) when opening this ticket (or any other) it always appears with option 1 not matter what they choose..

Hi!

I have the same trouble with a user dropdown field.
when a user chooses say the 3rd option (or anyone other) of the dropdown field, a ticket always appears with the 1st option.
Setting ‘Read only: No’ or ‘Field Size: 10 (or anything else)’ does not help.
Any other ideas how to fix this?

Thanks!

Regards,
Larysa K.

Hi,

We check it again.
Create a user field (combo with 4 option)
User create ticket with 3rd option.
In ticket detail, system show 3rd option.

Can you please open support ticket, we need some private info.
https://joomshark.com/index.php/jstickets

Regards,
Ahmad Bilal

Thank you for your reply!

Unfortunately, I cannot open support ticket at https://joomshark.com/index.php/jstickets: the system demands to pick one of the Help Topic dropdown field options, while there is no option to choose.

Besides, on my other site, a system always shows the 2d option, despite which option was actually chosen (om my first site, system always shows the 1st option).

Hi!

Any ideas how to fix a user dropdown fields?

I have tried the plugin with some different wp themes and with two web-sites. However, system always shows wrong results in this field.

Regards,
Larysa K.

Hi,

I have the exact same issue, I gave on that functionality for now since it always comes up with the same result

Hi,

We check it multiple time and we do not have problem.
Do you have latest version?

You can check in demo site.
https://demo.joomsky.com/tickets/pro

You can open support ticket.
https://joomshark.com/index.php/jstickets

Regards,
Ahmad Bilal

Hi,

yes, I have the latest version of both plugin and wordpress. and I’ve also checked it multiple times on two sites with different wp themes but with the same result.

I love this plugin, it’s just amazing. But the problem does excist, as several people report it.

I have created a ticket here https://joomshark.com/index.php/jstickets

Thank you!

Regards,
Larysa

Same here:
latest wordpress version, latest plugin version.
I gave up using that functionality

Hi,

We find it, here is fix of user field bug.

Edit ../plugins/js-support-ticket/modules/userfield/model.php

Find on line number 183

$query = “SELECT value.* FROM " . jssupportticket::$_db->prefix . "js_ticket_userfieldvalues AS value
JOIN " . jssupportticket::$_db->prefix . "js_ticket_userfield_data udata ON udata.data = value.id
WHERE value.field = ” . $row->id;

Replace with

$query = “SELECT value.* FROM " . jssupportticket::$_db->prefix . "js_ticket_userfieldvalues AS value
JOIN " . jssupportticket::$_db->prefix . "js_ticket_userfield_data udata ON udata.data = value.id
WHERE value.field = ” . $row->id. ” AND udata.referenceid = “. $id;

Regards,
Ahmad Bilal
`

Yes, it works now ).

Thanks a lot for support!