User explanations are not saved

Dear @coartadaf,

Thank you for the topic.

At the moment, the user explanation can be seen in the Submissions > Individual Submissions.
Also, it can be found in the Summary and Individual Submissions Exported files.

Thank you.

Yes, it should be there, but nothing comes out. I attach screenshots:

Frontend:

I don’t see in the backend where these notes are being saved. In the export it is also empty.

Dear @coartadaf,

Thank you for your response.

Please contact us via this form for further investigation of the case, as you’re a Pro user. Our customer care specialists will always be happy to help you.
Commercial products are not supported in these forums.

Thank you.

For other readers, we are closing the ticket as the customer contacted us via email and we have solved the issue.

Thank you.