User deposits disputes

Hello,

If the money appears in your hot wallet balance (not cold storage) then it’s not lost. The plugin simply wasn’t notified of the deposit.

1. Have you had successful deposits before or is this a new site? Have you tested deposits before production?

2. Please go through the how-to guide to determine the source of the problem. https://www.dashed-slug.net/howto-debug-an-incoming-deposit-coinpayments-adapter/

Let me know what you found on each step and whether this is the first deposit or whether there have been successful deposits using this adapter in the past.

with regards,
Alex

i didn’t test it before because everything appeared just good, this is how it looks like in hot wallets https://snipboard.io/sfTiaU.jpg , how do i notify the plugin about deposit? here is the cold storage status https://snipboard.io/fpkWej.jpg and her account is appearing like this https://snipboard.io/yDk68l.jpg

Hello , i went to coinpayment account settings in IPN history and i resend checked, it worked out perfectly, thanks for help

Hello,

I’m glad you resolved the issue.

The IPNs are retried by the CoinPayments platform for at least 10 times. You would only need to resend one, if auto-sending it had failed for 10 times already.

I’m marking this issue as resolved, but you should check to see that your IPN endpoint is not cached by any server-side caches. This is unlikely to be the issue, as IPN messages are HTTP POST requests which are rarely cached if at all.

Another thought is that maybe your site was down for a while, or the network was down.

with regards