User confirmation returns Token Mismatch to the user

  • Resolved madflute

    (@madflute)


    2 years, 7 months ago

    Hi, I am not a programmer and we don’t have any. Just trying to run a non-profit site.

    There have been numerous complaints that new users have been unable to log in due to the pending status. When the new user clicks the verification link on the confirmation email, they are receiving Token Mismatch error.

    I think this was given but can you check if anything is wrong?

    Please click on this verification link {{home_url}}/{{ur_login}}?ur_token={{email_token}} to confirm registration.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @madflute,

    The users did not completely copy the confirmation URL, so the user faced such an issue. You can place the confirmation token in the following format to generate the clickable link.

    <a href= "{{home_url}}/{{ur_login}}?ur_token={{email_token}}"> Click Here </a>

    Regards!

    Thread Starter madflute

    (@madflute)

    Hi,
    Actually I have Click Here as well, and I tried it myself to confirm (even ran a diff) to make sure the URL w/token is identical between the email and what I copy/pasted. No go. Same error.

    Besides, I found 64 pending users some of them are even trying with different email addresses. Something is very wrong.

    Thread Starter madflute

    (@madflute)

    Hi,

    I think I have another issue. Here is the source of the notification:

    <p>Please click on this verification link to confirm registration.</p>
    <p>& lt;a href= “https://jazztokyo.org/my-account/?ur_token=8i2NP3Bmbs3GfajfC9qDnPBfFbhDsKEwpivOIEnNBoy9oEWCpWSmoxUHVYMG9LM25KOHlzcnBDV2pLUT09″&amp; gt; Click Here & lt;/a& gt;</p>
    <p>Thank You!</p>

    (Note that I inserted spaces after & to prevent this support form to render)

    • This reply was modified 2 years, 7 months ago by madflute.
    • This reply was modified 2 years, 7 months ago by madflute.
    • This reply was modified 2 years, 7 months ago by madflute.
    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @madflute,

    We have registered on your site and used the email confirmation token, but we did not find the issue. You can see it in this screenshot https://prnt.sc/TnMrG4OtBL7l

    You have added the HTML content to your email visual content area, so your HTML content is not converting to the link. Please add your content via the Text option. For more clarification, please check this screenshot https://prnt.sc/XKtzHSyVatnB

    Regards!

    Thread Starter madflute

    (@madflute)

    Hi @shresthauzwal

    I am not sure what happened but it seems it started to work again. I have no idea what that was about.

    Thank you for your response. I will report back if the problem returns.

Viewing 5 replies - 1 through 5 (of 5 total)
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