user cant post a comment

  • Resolved Anmar Alnaqeeb

    (@nakib4tech)


    4 years, 6 months ago

    After updating to V7.0.1 I faced this issue in the browser console:
    a 500 error with this file: /wp-content/plugins/wpdiscuz/utils/ajax/wpdiscuz-ajax.php

    the comment is not posting! I am using WPRocket and have excluded all the plugin’s JS files but to no avail..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    Hi @nakib4tech,

    We’ve just checked your website and don’t find such an issue. Everything works fine. Please see the testing comment here.

    Plugin Author gVectors Team

    (@gvectors-team)

    Hi @nakib4tech,
    All work fine for use. This is a local cache issue in your PC. Please delete all caches and purge the CDN again. Then use a private session of a browser to check it, or just delete the browser cache pressing Ctrl+F5 twice.

    Thread Starter Anmar Alnaqeeb

    (@nakib4tech)

    Hi @gvectorssupport

    Thank you so much. The issue is with the WPdiscuz Ajax method.. I have used the native wordpress ajax instead about 10 minutes and the issue resolved:)

    However, I am seeing now another design issue on mobile. The number of comment above the bubble is moved to other location. Please check this screenshot: https://prnt.sc/son1cp

    Regards

    Plugin Support gVectors Support

    (@gvectorssupport)

    Hi @nakib4tech,

    Please navigate to Dashboard > wpDiscuz > Settings > Styles & Colors admin page, put the CSS code in the “Custom CSS Code” textarea:

    @media screen and (max-width: 600px){
   #wpd-bubble-wrapper {
       width: 42px;
   }
}

    Also, please check on incognito mode if you’re checking on mobile devices. Because mobile browsers have a hard cache, you’ll not be able to see the change immediately.

    Thread Starter Anmar Alnaqeeb

    (@nakib4tech)

    Hi?@gvectorssupport

    It worked, many thanks sir:)

Viewing 5 replies - 1 through 5 (of 5 total)
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