User blocked not showing in live traffic

  • Resolved MT

    (@micheletenaglia)


    4 years ago

    I have been using Wordfence for years and this is the first time I have an issue. A friend notified me that he is being blocked by the website and sent me a screenshot. I asked him to visit https://www.whatismyip.com and send me his IP.
    Then I logged in my website and visited …/wp-admin/admin.php?page=WordfenceTools to check the Live Traffic. The problem is that is IP is not showing in the list at all. So I don’t know why he’s been blocked and I cant unblock him. Please let me know if anyone has had the same problem and if there’s a solution. Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @micheletenaglia and thanks for reaching out to us!

    If you aren’t seeing the block in Live Traffic, can you see their IP in Firewall > Blocking?

    Which error was the user getting? 403 or 503?

    It could be a cache issue on the user’s end. Have them delete cache or try a different browser.

    Let me know what you find!

    Thanks!

    Thread Starter MT

    (@micheletenaglia)

    Thanks for your reply, I have contacted the support of my host and it was a misconfiguration of the CDN. Thanks

    Plugin Support WFAdam

    (@wfadam)

    Sounds good! Glad you could find a resolution to your issue @micheletenaglia

    Let us know if we can do anything else for you!

    Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘User blocked not showing in live traffic’ is closed to new replies.