User are not being synced from CiviCRM to WP

  • Resolved ccline

    (@ccline)


    6 years, 1 month ago

    Hello,

    So we have been using this plugin for a while and we are using CiviCRM 5.3.2. I am not sure what happened, but the syncing from CiviCRM to WP users stopped. No user are being created, no information is being updated between the two. I have tried waiting an entire day like our sync is set up to do and even tried the manual sync but it would not work. Nothing appears in my error logs or in the console either.

    Do you have any idea as to why?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Christian Wach

    (@needle)

    @ccline I can’t seem to reproduce this on my test installs. Can you tell me a bit more about your setup? Which version of the plugin? And ideally steps to reproduce the problem – for example, add a membership that has an Association Rule to a Contact that doesn’t yet have a WordPress user. A WordPress user should be created.

    Thread Starter ccline

    (@ccline)

    @needle So after seeing your reply and some testing, we figured out how to get the sync to work. We never had membership types set up, which I am guessing is a new thing. We got it set up and the sync worked. Our only problem now is getting CiviCRM form to automatically apply the new membership type to the CiviCRM user from the form. I really appreciate your help

    Plugin Author Christian Wach

    (@needle)

    No problem, glad you’ve made some headway. Configuring CiviCRM isn’t easy, but thankfully it rarely needs revisiting once you’ve done it!

    Cheers, Christian

    I have membership types set and things were working good until this upgrade. Had a new organization member register and saw an individual WordPress account created then sync with an individual CiviCRM contact, but an account was not created for an Organization WordPress account. NOTE this was working before this last update.

    I created a WordPress user account for the Organization with the same email address as the CiviCRM Organization contact, but it is not syncing. This was working before.

    I did run the Member Sync from within CiviCRM and it did not sync these new WordPress users to their Organization CiviCRM accounts.

    Potentially related, but assuming it may be a different problem: When I ran the Manually Sync in WordPress it ‘created new accounts’ but…the accounts were already existing.

    Plugin Author Christian Wach

    (@needle)

    @chaosbuster Please open a new topic for a new question.

Viewing 5 replies - 1 through 5 (of 5 total)
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