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Resolved gianlu74
(@gianlu74)

2 years, 8 months ago

Hi,
we are testing your plugin for Online Chat with Whatsapp.
We would like to know if with the PRO version we can somehow manage the messages received differently from the free version, in one of these two ways:
1- add more than one phone number or in any case more than one user, who can view messages and reply;
2- keep a history of messages, so as to be able to verify the quality of the Customer Care activity.

We thank you in advance for the information.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author bhvreddy
(@bhvreddy)

2 years, 8 months ago

Hi,

1. sorry, currently multi agent feature is not available. ( we are planning to work on it, Thank you so much for the message.)

Currently this related features are available.

Random number
https://holithemes.com/plugins/click-to-chat/random-number/

Business hours (Hide or Set different WhatsApp number When offline)
https://holithemes.com/plugins/click-to-chat/business-hours-online-offline/

2. plugin wont collect WhatsApp data, even plugin don’t know that user chatted or not also. plugin don’t know the chat history.

Have a nice day,
Thank you

Thread Starter gianlu74
(@gianlu74)

2 years, 8 months ago

Thanks for the reply.
Regarding point 1, can you give us an indication on the times, so as to understand whether to wait or not?
and always about the possibility of viewing and using the chat from different devices or users, by chance you know if it is feasible with the Business version of Whatsapp, and if so, if you know how to tell us some guides about it.
Thanks again!

Plugin Author bhvreddy
(@bhvreddy)

2 years, 8 months ago

We are not well sure, mostly by September End. (If possible we will try to finish the beta versions by August End)

Have a nice day,
Thank you

Thread Starter gianlu74
(@gianlu74)

2 years, 8 months ago

Well if it’s September then let’s wait. Will you post updates with these new features on your site, I guess, right?

Plugin Author bhvreddy
(@bhvreddy)

2 years, 8 months ago

Hi,

Thank you so much, we will try to finish it before or at least on time.

Sure, we will post it on our website.

Have a nice day

pranathi
(@pranathi6ht)

2 years, 4 months ago

Hello,

We released the Multi-agent feature with PRO version 2.0.
https://holithemes.com/plugins/click-to-chat/multi-agent/

Thank you and have a nice day.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘user and response management’ is closed to new replies.