User access to data form problem

  • Hi, I’m setting up your gdpr-wp plugin and have been making good progress with what looks to be a promising plugin. However, I can’t get the “How you or your user can access their data” component to work as it should. I’ve set the form up. However, when testing it, I received an email with a link to download my data and when I clicked on the link to download the data, it just reverted back to my site and I didn’t get any data. Is there something I’ve missed, or what? My forms are at the bottom of https://www.johnglostersmith.com/privacy-policy/. I’m using version 1.4.5 on a Mac. Firefox and Chrome both show the issue.

    The page I need help with: [log in to see the link]

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  • Plugin Author Fernando Claussen

    (@fclaussen)

    Hi @johnglostersmith

    Have you tried disabling your plugins and switching to a default theme to see if this works?

    If this works, I would suggest enabling one plugin at a time until it fails so we narrow down what the incompatibility might be.

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