Useful

Hi @cpnewman,

We hope you are doing great today! We recently came across your review regarding our product, and we wanted to take a moment to express our gratitude for your feedback. We value every customer’s opinion, as it helps us identify areas for improvement and strive towards providing the best experience possible.

We are pleased to inform you that we have taken your comments to heart and have included the image light-box feature in the latest version of the plugin. Now you can easily enlarge the images of the carousel using the light-box feature. Our dedicated team has worked diligently to address the concerns you raised, and we are confident that you will be pleasantly surprised by the changes we have implemented.

These improvements aim to enhance the functionality, user-friendliness, and overall performance of the feature, ensuring a seamless experience for our valued customers like yourself. We sincerely apologize for any inconvenience you may have experienced in the past and sincerely appreciate your patience and understanding.

We kindly request you to consider upgrading your review to reflect the positive changes we have made. Your updated feedback would not only be immensely helpful to us but also to potential customers who rely on reviews to make informed decisions.

Thank you once again for taking the time to provide us with your valuable feedback. We look forward to your revised review and the opportunity to serve you even better in the future.

Thank you!

Thank you. But the lightbox feature is not available in the free version. I just installed and activated WP Carousel Version 2.5.7. Has the latest version you are referring to not been released yet?

Hi @cpnewman,

Thanks for getting back to us. Hope you are doing great today!

You can enable the light-box from the ‘General Settings‘. Scroll down to ‘Click Action Type‘ and select the Lightbox option which was locked in the previous version of the plugin. Check the screenshot for a better understanding.

The light-box will be triggered when you click on the images and we will appreciate it if you can check once again. We implemented this feature based on your request and with the highest priority. We will be glad if you consider upgrading your rating and appreciate our efforts.

Looking forward to your response and the revised review. Your understanding and cooperation would be highly appreciated.

Have a nice day!

Works great. Thank you for being so responsive!

Hi @cpnewman,

Thanks for considering our request and updating the rating. Your kind gesture has truly made our day!

If you have any further suggestions, concerns, or questions, please don’t hesitate to reach out. We are always here to listen and assist you in any way we can.

Once again, thank you for taking the time to update your review. Your satisfaction is our top priority, and we are delighted to have surpassed your expectations. We look forward to serving you in the future and providing you with an even better experience.

Have a great day!