Used in undefined Feeds Source Invalid Reconnect

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @rayeason,

    Thank you for contacting us! There may be a problem with saved configuration or feed data on the site, so I would suggest going to WordPress Dashboard > Plugins > Installed Plugins, fully deactivating and deleting the plugin, and then doing a fresh install.

    Please note that you will need to reconfigure the plugin and recreate your feed after this. If the same problem still occurs after this, please send us a support request here and we’ll be happy to investigate further.

    Best regards,
    Louis

    Thread Starter rayeason

    (@rayeason)

    I reinstalled the plugin but that didn’t work.

    I finally tried adding the account via Personal and not Business and it worked.

    Which I don’t fully understand because it is a Instagram Business acount.

    Any ideas?

    Plugin Support Smash Balloon Manuel

    (@mescobar)

    Hey @rayeason,

    In this case, it might be that an old Access Token that is no longer valid is stuck, and it’s not getting refreshed when you try to reconnect. The Instagram Personal Profile and Instagram Business Profile generate a different type of token that could explain why selecting the Personal version worked.

    I’d suggest deleting the invalid sources before reconnecting the Instagram Business account. If that doesn’t work, you can try using the “Delete all Platform Data” located in Instagram Feed > Settings > Advanced tab.

    Regards ??

Viewing 3 replies - 1 through 3 (of 3 total)
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