Use with alternate country, currency (Vietnam)

Hi,

Google Distance Matrix API should recognize the address same way as the Google Maps does.

I tried on your website, and I got the error message saying “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

You can check the log page at the settings, if the Google API has left any error messages for you. Otherwise, check your WooCommerce delivery settings.

Kim

Thanks Kim,
Thanks for the quick response. Is this the best way to contact you, or please let me know best way.

I must just have something not correct.

On checkout page I sent you, if I select ‘calculate shipping’, the options for address are:

Vietnam
Ho Chi Minh (or other city can be selected from dropdown)
Town/City (add text)
Postcode/ZIP (add text)

with “Update” button at the bottom.
Not sure where street address should be written with this format, and whatever I enter here says “No shipping options were found for Ho Chi Minh”

I’m not getting any error logs in Distance Based Fee Settings, or on Google Cloud Platform.The interrogations are showing up as traffic on Google Maps Metrics (with no Errors by API showing.)

Can I send you some screen shots of shipping page and distance based fee settings page?

There are other ways to contact, however I cannot encourage you to make an off-forum contact, that is because of the forum rules.

I tried with the following addresses to get the API response:

Origin: 184 H?m 180 Nguy?n H?u C?nh, Ph??ng 22, Bình Th?nh, 70000, H? Chí Minh
Destination: Ph??ng 25, 70000, H? Chí Minh

And API response was ok:
{“distance”:{“text”:”2.3 km”,”value”:2333},”duration”:{“text”:”7 mins”,”value”:396},”status”:”OK”}

So the issue should not be the address format. Make sure you have selected at least one shipping method from the settings and also check the “Shipping conditions” drop down menu. If you change the shipping method hiding options, you also need to save once the shipping method’s settings: WooCommerce – Settings – Shipping – Select your zone – Select shipping method and save settings once.

You can also try to enable one of the APIs: Distance Matrix API, Places API for Web, Google Maps Geocoding API

Kim

Making some progress. Distance based fee now showing.

Marked fixed fee 10,000 (if above conditions not met, Use fixed fee (enter below)
Now see Delivery, as a next line after shipping, marked at 10,000.
On same page, fields after Api Key
Fee name: Delivery
Divider 2
Price 7500
Min dist 1
Max dist 25
Min cart 200000
Kilometers
Flat rate

Does anything there stand out as to why conditions not met when a VND550,000 item is in the cart?

I tried with 2 x pumpkin pie, total of 800,000 and I got delivery fee of 10,000.

Is there still something right now that does not work as expected?

Kim

Hey Kim,

Thanks for trying that! 10,000 is the default fee entered below “Use fixed fee (enter below) If above conditions are not met”. So it is not providing 10,000 based on the distance, but based on conditions not being met, but I cannot see what is wrong as the distance for the address I entered was 4.2km, so should be above the base 1km minimum. If it was taking the distance into account, I would have expected it to be (4.2/2) x 7500 = 15,750

I believe your best option is to disable all the limiting settings and then save your shipping methods settings once. This way you should be able to narrow down the cause of the issue.

Also remember to add full address; street address, zip code and city.

Kim

Kim, thanks for all your help. Have found that minimum cart total 200000 was the issue. Changing to 200,000 with the comma, and all worked fine. Very happy with how it is working. Good plugin. Thanks for it!!

cheers

Glad to hear that! ??

Have a great day,
Kim