“Use a new card” radio on Pay for Order page

  • A client of mine uses Simplify Commerce as their payment gateway. They’ve noticed issue accepting credit cards when customers access the Pay for Order page using the link found in their invoice email. In the Credit Card section of the payment page, there is a radio button that says “Use a new card” which is right below the “Pay with your credit card via Simplify Commerce by MasterCard.” title. By default, this radio button is unselected. It is the only radio button displayed.

    If a customer enters their credit card details without selecting that radio button the page will just reload. No error message is given and all of the input fields are cleared. If you select the radio button everything submits perfectly. It is common that people don’t notice or choose not to click that button. So, are there options to have it selected by default, or change a setting to not require it to be selected?

    Payment box

    • This topic was modified 8 years, 2 months ago by korynorthrop.
Viewing 1 replies (of 1 total)
  • D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi Kory!

    Sorry to hear about this problem. The behavior you’re describing sounds like a conflict with another WordPress plugin or your theme. Can I ask you to temporarily disable all non-Woo plugins and test to see if that resolves the issue? If it does, then you can slowly re-enable the plugins until you find the one causing the conflict.

    If the step above does not resolve the issue, the next step is to switch back temporarily to a default WordPress theme like Twenty Sixteen and check again to see if that fixes the problem.

    Can you let me know if either of those steps resolve it?

Viewing 1 replies (of 1 total)
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