Usage Restrictions is applying free shipping to every product in shopping cart

  • Resolved teaneedz

    (@teaneedz)


    5 years, 10 months ago

    Go to Free Shipping promo (middle of webapge) OR scroll through product gallery at top and start adding products where Free Shipping would apply.

    Problem: The shopping cart will apply freeship to the entire cart
    Expected: The freeship coupon should only be applied to applicable items in the cart.

    The usage restriction tab has 6 product SKUs with Product Operator set to OR. Any of the 6 products should receive free shipping.

    There are 15 product SKUs listed within the Exclude Products field. If any of the 15 products are in the cart, then freeship should not apply to them OR the coupon should just be rejected completely.

    I’ve confirmed that the freeshipping is set up in the shipping zone area of WooCommerce. It was working fine when we had one single product for the coupon and the Usage Restriction > Product Operator was set to AND and we had only one product sku for the coupon. It’s not working as expected after adding additional SKUs and changing the Product Operator to OR.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there!

    Thanks for reaching out.

    As I’m understanding, you’re stating that your entire cart gets free shipping when at least one product that qualifies is in the cart, even if other items don’t qualify. Is that correct?

    After visiting your site and running through the suggested steps, I’m actually seeing that the coupon is rejected when at least one of the items that is excluded from the coupon is in the cart: https://cloudup.com/cdUK9rdO9Zk

    This is how the coupon should work. Is this something you were able to get sorted out?

    Thanks!

Viewing 1 replies (of 1 total)
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