Urna Theme generates critical error with Elementor updates

  • Resolved equiposdegimnasia

    (@equiposdegimnasia)


    2 years, 9 months ago

    Since Elementor 3.5.6, we are unable to update the plugin without obtaining a critical error. Following instructions, we found that our theme may be causing the error. The theme is Urna – All-in-one WooCommerce WordPress Theme, by Thembay, available in: https://themeforest.net/item/urna-allinone-woocommerce-wordpress-theme/22329355.
    Here is the system information:

    Server Environment
Operating System:	Linux	
Software:	LiteSpeed	
MySQL version:	MariaDB Server v10.3.35	
PHP Version:	7.4.30	
PHP Max Input Vars:	12000	
PHP Max Post Size:	1024M	
GD Installed:	Yes	
ZIP Installed:	Yes	
Write Permissions:	All right	
Elementor Library:	Connected	
WordPress Environment
Version:	6.0	
Site URL:	https://equiposdegimnasia.com	
Home URL:	https://equiposdegimnasia.com	
WP Multisite:	No	
Max Upload Size:	1 GB	
Memory limit:	1024M	
Permalink Structure:	/%postname%/	
Language:	es	
Timezone:	-5	
Debug Mode:	Inactive	
Theme
Name:	Urna Child	
Version:	2.3.0	
Author:	Thembay	
Child Theme:	Yes	
Parent Theme Name:	Urna	
Parent Theme Version:	2.3.0	
Parent Theme Author:	Thembay

    Looking forward to hearing from you.

    • This topic was modified 2 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi, when receiving the critical error, do you recieve an email from WordPress as well? it should contain a recovery link to gain access back to the site and the full error message. If you could share the error it will be great.

    In addition, I suggest that you try temporarily switching the theme (to a basic WordPress theme) and then updating the plugin. This way we could rule out the possibility the theme is the culprit.

    Thread Starter equiposdegimnasia

    (@equiposdegimnasia)

    Hi. Thanks for taking the time to answer me.

    Regarding the critical error caused when installing the last version of Elementor, I didn’t receive an email from WordPress with an error message. WordPress administrator continues working, but the web page does not display and then provides the following link:

    FAQ Troubleshooting

    Following instructions, I changed the theme to twenty-twenty-two and then updated Elementor. There was no critical error; the web page displays with the selected theme. Therefore, Urna – All-in-one WooCommerce WordPress Theme migth be causing the critical error.

    Thread Starter equiposdegimnasia

    (@equiposdegimnasia)

    Looking forward to hearing from you.

    Hi @equiposdegimnasia , since the issue is caused when the theme is activated and as we have no control over coding for third-party themes, I highly recommend that you report this issue to the support team for this theme so they may further troubleshoot and provide a solution.

    If they need any technical details regarding Elementor, they are free to open an issue on our Github page where our developers will be happy to collaborate directly with them.`

Viewing 4 replies - 1 through 4 (of 4 total)
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