URL request timeout

  • Resolved cityvalue

    (@cityvalue)


    4 years, 10 months ago

    Hi,
    i can’t use WeChat Responder because when i am setting url (mydomain.gr/weixin-responder)
    on Basic configuration i am receiving url request time out problem.

    screenshot wehat account

    I did Web Page Authorization and put in whitelist my domain ip’s

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Alexandre Froger

    (@frogerme)

    Hello @cityvalue !
    The request time out means WeChat servers were enable to reach the server where your website is hosted. If it was an issue with the plugin, a different error message would be displayed.
    I would recommend you to check the server setup, and possibly contact Tencent for more information.
    I will mark the issue as resolved, because the issue relies outside of the scope of the plugin.

    Thread Starter cityvalue

    (@cityvalue)

    Thank you for quick reply.
    Can you give me any suggestion about server set up?

    Regards,

    Plugin Author Alexandre Froger

    (@frogerme)

    Hi @cityvalue
    This is outside of the scope of the plugin: what’s happening is WeChat servers cannot reach your server host when it sends its requests.

    Plugin Author Alexandre Froger

    (@frogerme)

    On another note, something that may be useful information for you: the Time To First Byte when reaching /weixin-reponder from my home connection is more than 3 seconds, which is a high value. By comparison, all the other sites I know of with the plugin installed got a TTFB of less than 1 second.

    Thread Starter cityvalue

    (@cityvalue)

    okay, thank you very much about your help. I will ask my host company.
    Do you know if cloudflare needs some special settings?

    Thread Starter cityvalue

    (@cityvalue)

    Also, i checked the first byte for /weixin-responder and the result was 2403ms.
    https://ibb.co/x7BKHB1

    Many Thanks

    Thread Starter cityvalue

    (@cityvalue)

    below you can find the answer from web hosting company

    “From the google speed page tool I notice that Time To First Byte is 1.6 – 1.7 seconds. Even if the developer’s terminal takes 3 seconds, that’s not why the timeout appears. It should inform you or identify in which communication the timeout is made and increase the appropriate limit either from you or from us upon your suggestion. The request timeout in 3 seconds is too short a time”.

    Plugin Author Alexandre Froger

    (@frogerme)

    Hi @cityvalue
    Google Pagespeed or Cloudflare are both services hosted and happening outside China, and WeChat (or other services hosted inside China) are very sensitive to that. I suspect this is the reason why you’re experiencing issue. As per Chinese cybersecurity law, your website should be hosted in China in the first place because it deals with user information (user accounts, WeChat public information, etc), where there would be no connection issues.

Viewing 8 replies - 1 through 8 (of 8 total)
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