URL is inaccessible from our server(s) due to access restrictions

Hi, @jjcstudios,

Could you please have a look at the following article? I’m sure it will be helpful: https://help.shortpixel.com/article/453-error-there-was-an-error-and-your-request-was-not-processed

Cheers!

I went in a white listed the IP and still getting the below error message

There was an error and your request was not processed. (command_center_img2c.jpg: URL is inaccessible from our server(s) due to access restrictions.)

Hi @jjcstudios,

Can you send us the URL of the image command_center_img2c.jpg, please?

Thank you,

Here you go

https://www.vcpdev.vcp.vet/wp-content/uploads/2021/03/command_center_img2c.jpg

Hi @jjcstudios,

The images are blocked; this is what we see when we try to access them: https://i.imgur.com/hjY6YDh.png

Please make them publicly and then ShortPixel will work properly ??

Best,

Maybe it is my Geoblock. What country is your server located in?

Hi @jjcstudios,

They are in Germany. Please try to whitelist that country.

Best,