URGENTE. SIN ACCESO CON 2FA CODE

  • Resolved Ana Salas

    (@ana-salas)


    3 years, 7 months ago

    I am client with WORDFENCE PREMIUM and I have a problem. This morning my mobile crashed and I had to reset it. I have lost absolutely everything on my phone.

    Now I have an added problem: I cannot access my website https://www.anasalas.net because I configured two-step authentication. Nor can I enter my Wordfence client area because I need the 2FA code and I cannot configure it on my mobile because I do not have the QR code.

    I have tried with some codes that I have but it tells me that they are not valid
    or they are expired, and without having the QR code I cannot configure access on my mobile. For all this, I would need you to provide me with my QR code or to cancel the 2-step authentication option, to access my Wordfence client area and the web.

    What solution do you give me?

    Thank you very much in advance.

    • This topic was modified 3 years, 7 months ago by Ana Salas.
    • This topic was modified 3 years, 7 months ago by Ana Salas.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @ana-salas, thanks for your message and I’m sorry to hear you’re having this trouble.

    If you could please send an email to lockout @ wordfence . com and provide your email address that is on the account or username, we can assist you!

    Once you regain access to your wordfence.com account and are a premium customer, I recommend opening a support ticket at https://support.wordfence.com. They will be able to assist you faster and more efficiently.

    You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

    Thanks and all the best,

    Peter.

    Thread Starter Ana Salas

    (@ana-salas)

    Thank you very much, Peter!
    I just sent the email to the indicated address

    Ana

    Thread Starter Ana Salas

    (@ana-salas)

    Solved thanks to the speed of the Wordfence team!
    Many thanks to Adam G.!

    Thank you, Peter!

    Plugin Support wfpeter

    (@wfpeter)

    No worries at all @ana-salas, thanks for your kind words and glad we could help.

    Peter.

Viewing 4 replies - 1 through 4 (of 4 total)
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